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Probiotic + Prebiotic + Cranberry + D-Mannose: ZEBORA Probiotics for Women combines broad-spectrum live probiotic strains, several types of soluble prebiotic fiber, organic cranberries and D-Mannose. This groundbreaking mixture helps boost digestive function, fortify the immune system.
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We usually process the order within 2 days, and it would takeĀ 5-7 days to arrive atyou.
Because of the COVID-19 impact , sometimes the delivery would be delays. Please don't worry when you do not receive your shipping information, just contact us and please give us some time to fix it with UPS.
Shipping FAQ:
What shipping carriers do you use?
UPS& USPS. Depends on the closest distance to the warehouse.
After I place my order, how long until it arrives?
Our average ETA is currentlyĀ 5-7 days , however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.
Do you offer expedited shipping options?
Currently we do not offer expedited shipping options, UPS are currentlbehind on their fulfillment guarantees.Customers may experience delays ondelivery times and tracking updates.
Can I track my purchase?
Yes, you will receive an email with shipping information after we ship out, you will get the tracking number there.
To change or cancel an order that has already been processed, please contact our Customer Service department via email: support@zeborabiotech.com for assistance
Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. We do not ship outside the United States at this time.
If you can finish payment on the page, then it means your address is in our delivery area.
By using and purchasing through the zeborabiotech.com, you consent to our shipping and return policy
At ZEBORA, we take pride in the craftsmanship of our products. I believe you will feel at ease with our product quality and service, but if you have any trouble, weĀ make returns as simple as possible.
We accept returns forĀ 60Ā daysĀ after delivery on items ordered from our website. ToĀ initiate a return, please contact support@zeborabiotech.com, Once we receive yourĀ items, we'll issue a refund to your original payment method. To ensure a damageĀ free return, we ask that you send the item back in its original packaging.
If your item is not what you expected due to a manufacturer defect,Ā we will provideĀ a no-charge prepaid return label. For returns that are out of our responsibility, weĀ will provide a prepaid return label and may deduct the return shipping charge asĀ well as the restocking charge from your refund, The restocking fee is ten percent of the price of the product you purchased.
If your item arrives in less than perfect condition, please email usĀ at support@zeborabiotech.comĀ with a picture of the damage. Once confirmed, we wilĀ ship a replacement item withinĀ 3 business day. You won't need to send the damaged item back.
HOWĀ TO INITIATE A RETURN
1.Contact us Firstly
Contact our customer service by email at support@zeborabiotech.comĀ with the orderĀ ID and clear product photo, and indicate the reason, condition, andĀ resolution. Returns cannot be processed without this information.
2.Get the Notification or Prepaid Shipping Labels from us
We will reply as soon as possible with your inquiry, requirement, or complaints andĀ we will also notify you of the approval or rejection of your returning&refundingĀ request.
3. Print the Shipping Labels out, Pack the item& Take the Parcel to the Local PostĀ Office to Send it Out
If it goes with the return process, please print the return label we send to you andĀ securely tape it on the outside of your return package.
Put the item in its origin package and seal the box with the tape. Items must beĀ returned undamaged with all original parts packed. We do not accept a returnedĀ item that's damaged, incomplete or altered in any way.
Arrange your return package with your local post office and we will processĀ your refunds as soon as we received the returned items.
4.Get a refund from us
Once your return is received and inspected, we will send you an email to notify youĀ that we have received your returned item. A credit will be automatically applied toĀ your credit card or original method of payment, usually within 8 business days.
FAQs
1.Oops, can I change or cancel my order?
Please contact support@zeborabiotech.comĀ immediately. We'll do our best to assist.but because our goal is to deliver your product ASAP, it's not always possible to change or cancel orders especially when the item is already on the way to you.
2.What do I do if my product arrives damaged?
While our packaging is specially designed to withstand small parcel shipping.
mistakes do happen from time to time. Simply email support@zeborabiotech.comĀ with a picture of the damage and we'll send a replacement free of charge.
3.I need to return or exchange, but it's been over 70 days. What should I do?
Generally, we do not accept the return or exchange that is overdue. So please unwrap the box as soon as you received it to check the quality. If you receive the wrong item or it arrives damaged, don't accept the delivery. Tell your delivery representative(s) and contact us.
4.Do I need to pay for return shipping?
If your product is not what you expected due to a manufacturer defect, we will provide a no-charge prepaid return label. For returns that are beyond our control we will provide a prepaid return label and shipping costs need to be borne by the customer.
5.When will i be refunded?
For a refund, it will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during.
6. Late or lost refunds (if applicable):
If you do not receive an approved refund within 7-10 business days, please contact us at support@zeborabiotech.com to investigate further. In some cases, it may take longer for the refund to be officially credited to your card or account.